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TfL Bus Drivers Survey

Following the deaths of a number of bus drivers since in London in relation to COVID-19, Transport for London (TfL) has identified a need for further work to inform the prevention and control measures required to protect the health, safety and well-being of bus drivers in London.

This study provides critical information needed to inform recommendations on any additional occupational health measures that should be put in place to protect this population.

This is your chance to have your voice heard and let us know how these unprecedented circumstances have affected you. The research is being carried out by the National Centre for Social Research (NatCen) and staff of the University College London’s Institute of Health Equity, through the subsidiary company UCL Consultants Ltd. (UCLC) on behalf of TfL.

Find out more about UCL’s Institute of Health Equity and Transport for London.

Who is carrying out the study?

Transport for London has commissioned the National Centre for Social Research(NatCen) to carry out the survey on their behalf. NatCen is Britain’s largest independent social research agency. For more than 50 years, it has worked with charities and government to find out what people really think about the big issues. NatCen is independent of all government departments and political parties.

The data collected by NatCen will only be sent to UCL for them to analyse once information that identifies you has been removed or replaced. UCL will write a report for publication based on their analysis. This report will protect your confidentiality, ensuring that no one can identify you from the report.

Why have I been selected to take part?

NatCen are inviting bus drivers who completed the original survey to provide their age.

What will taking part involve?

Taking part will involve answering one question. This will take around 30 seconds. Full instructions on how to take part can be found on the front of the letter or in the email you received. 

Taking part is voluntary and you do not have to answer any questions you do not want to.

Is the survey confidential?

Yes. The survey is entirely confidential and fully complies with General Data Protection Regulations (GDPR). You will not receive any junk mail as a result of your participation. The information you give will be treated confidentially and used for statistical purposes only.

Your personal information will be stored securely and no one but the research team at NatCen will be able to access it. TfL and bus companies will only see the information contained in the report produced by UCL. No one will be able to identify you from the report.

As your employer, we will not receive any of your responses and we will not be able to identify respondents from the answers given in the survey.

You can view our privacy notice here.

How would the information I provide be used?

The information from this survey will be used by UCL to produce a report. This will be used by TfL and others to understand the experiences of bus drivers working during the pandemic, how preventative safety measures have impacted on drivers, which groups of drivers are at greater risk of serious health outcomes and what actions might help to prevent these outcomes in any future COVID-19 outbreak in London.

Where can I find out more?

For anything not covered on here, please call 0800 652 9296 or email One of our staff will get back to you to answer your query as soon as possible.

Who is carrying out this survey?

We are carrying out this survey in partnership with the staff of the UCL’s Institute of Health Equity, through the subsidiary company UCL Consultants Ltd (UCLC). You can find out more about  who NatCen are and what we do here.

Additional resources

If the issues discussed in the survey cause you any distress or discomfort, you can contact one of the following organisations.


A confidential telephone helpline offering emotional support to any individual on any issue

0170 8765 200


The Samaritans are there for anyone who needs someone.

116 123 or email

COVID-19 symptoms

This site provides a list of the symptoms to look for: