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Privacy notice

In line with the new EU General Data Protection Regulation (GDPR), there are certain things that we need to let you, a research participant, know about how your information will be processed. In this privacy notice, we explain the legal basis for data processing, who will have access to your personal data, how your data will be used, stored and deleted, and who you can contact with a query or a complaint.

Who is the data controller and data processor?

The data controller is the Department for Work and Pensions.

Contact details:

The data processors are the National Centre for Social Research.

Contact details for NatCen:
NatCen Social Research,
35 Northampton Square, Clerkenwell, London,
0808 168 1356

What is the legal basis for processing my data?

For this research the legal basis for processing data is “public task”, because it is being carried out on behalf of the Department for Work and Pensions which is exercising official authority in evaluating government policy.

You can contact NatCen with any questions about the research at

What personal data is being collected and why do you want to process this information?

This project is a study of the Personal Support Package available to people claiming Employment Support Allowance and Universal Credit. Your interviewer will ask you about a range of topics including your views and experiences of engaging with eligible claimants, how claimants respond to the PSP, and improvements for future delivery. We will ask you some background questions about your role in service delivery and your experience in working with this group of claimants.

Who will have access to my personal data?

NatCen is carrying out this research and will have access to Jobcentre Plus and local provider employee information and sample file (including contact details). All responses are anonymised before being analysed and archived.

Do I have to take part?

Taking part in this study is completely voluntary. There is no statutory or contractual requirement to participate or provide any personal details. There will be no consequences if a participant chooses not to take part.

How will my information be used?

The results collected are used for research purposes only. At the end of the research, all personal information, and any other data held on the project, will be securely deleted once the project is complete in December 2021.

We will write a report about the main issues that people have talked about. We will not name anybody in the report and it will not be possible to identify anybody who took part in the interviews. The report will be published on the DWP website.

For statistical and research purposes only, it may be that your responses will be combined centrally with other information held by the Department for Work and Pensions.

How will my information be stored?

NatCen will carefully manage your personal data as part of our public task, which is our lawful basis for processing. All the information you provide will be held in strict confidence and held securely. Only the research team at NatCen will have access to your data.

Will I have access to my information?

Yes, but please note that once data is aggregated, pseudonymised, anonymised or survey results have been published, we would not be able to change the results by removing individual information. However, you can always request that your personal data be deleted or updated and we will let you know immediately if this is possible or not.

Who can I contact with a query or a complaint?

If you have any questions about how your data will be used, please contact the NatCen’s Data Protection Officer at

Under GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office. Please go to for more information.