Menu
 

You are on the Natcen site

Click here for Scotcen

natcen map

You are on the Natcen site

Click here for Scotcen

natcen map

National Evaluation of E-scooter Trials

The Department for Transport has asked NatCen Social Research and Arup to carry out some research to evaluate e-scooter rental trials that are taking place across England. This research will help the government understand more about e-scooter use across England. It will be used to inform decisions on how and whether e-scooters can be part of the wider transport network. Your views are very important, and this study can only take place with your support.

What are E-scooters?

An e-scooter, or electronic scooter, is a two-wheeled scooter with an electric motor. The government is running trials of rental e-scooters in different parts of the country.

escooters

What will taking part involve?

NatCen Social Research and Arup are carrying out some surveys and interviews with people who have rented e-scooters as well as people who live in the areas where the trials are taking place (residents). You can find out further information on what taking part in the study will involve if you are a user or resident below.

Survey with e-scooter users

If you have rented an e-scooter, the research team may contact you by email to invite you to complete a short 10-minute online questionnaire. This will cover things like:

  • How often you rent e-scooters
  • Your main reasons for renting an e-scooter
  • Information about your journey such as how long the journey was
  • Your views on safety and any accidents you may have had while using an e-scooter
  • Some background information about you

Interviews with e-scooter users

We also be talking in more depth to people who have rented e-scooters. If you agreed in the survey, we may also be in touch to ask you some more in-depth questions about your experiences of using e-scooters. 

This will involve an interview online on a video call (using Microsoft Team) or telephone with a researcher from NatCen or Arup lasting up to 45 minutes. In the interview, we will ask you about:

  • Your main reasons for renting an e-scooter
  • How you used the e-scooter
  • Your views on e-scooters, including the rules and their safety
  • Your suggestions for future improvements

Survey with residents

We are asking an organisation called Dynata to carry out surveys with people who live in the local areas where the trials are taking place.

Interviews with residents

We will be talking in more depth to residents who live in the areas where the trials are taking place, to understand their views on e-scooters.

This will involve an interview online on a video call (using Microsoft Team) or telephone with a researcher from NatCen or Arup lasting up to 30 minutes. In the interview, we will ask you about:

  • Some background information about you
  • Your views on e-scooters, including any concerns you may have
  • Your experiences of sharing roads and pavements with e-scooters in your local area
  • Any suggestions you have for the way in which e-scooters could be part of the wider transport network

Do I have to take part?

Taking part is completely voluntary.

There will be no consequences if you decide not to take part.

Can I take part in the survey using a screen reader?

Unfortunately the online survey is not currently compatible with screen readers. However, you can still take part over the phone. Please email escooters@natcen.ac.uk or call us free on 0800 652 0401. NatCen’s accessibility statement can be found at www.natcen.ac.uk/help/accessibility/  

How will the information I provide be used?

The research teams at NatCen and Arup will use the information you and many others provide to write a report for the Department for Transport. This report will help the government understand more about e-scooter use across England and will be used to inform decisions on how and whether e-scooters can be part of the wider transport network.

Contact us

If you have any further questions or would like to discuss the research, please contact us using the details below.