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Privacy notice

In this privacy notice, we explain the legal basis for data processing, who will have access to your personal data, how your data will be used, stored and deleted, and who you can contact with a query or a complaint.

Who is the data controller and data processor?

For the purpose of data protection legislation, HM Revenue and Customs (HMRC) is the data controller for the personal data processed as part of this research. The National Centre for Social Research (NatCen) who are conducting the research on behalf of HMRC are the data processors.

Contact details:

HM Revenue and Customs
7th Floor Imperial Court
2-24 Exchange Street East, Liverpool
L2 3PQ

NatCen Social Research, 
35 Northampton Square, Clerkenwell, London,

What is the legal basis for processing my data?

As data controllers HMRC are responsible for deciding the purpose and legal basis for processing data. For this project, the legal basis for processing data is “public task”.  This means that processing is necessary to carry out a task conducted in the public interest.

What personal data is being collected?

NatCen Social Research have been asked by HM Revenue and Customs (HMRC) to speak to people who are liable for the HICBC (a tax charge on child benefit payments for higher income families). The aim of the study is to learn more about our customers’ experience with the HICBC and what could be done to make the process easier.

The findings from the research will help HMRC to improve the support it provides to parents in relation to the HICBC. 

To recruit participants NatCen will be processing personal data (including name, telephone number and address) of customers liable for the charge for the past 2/3 years drawn from HMRC records. Customers will receive an advanced letter about the study and be given the opportunity to opt out of the research by contacting HMRC. Following this opt out period, the personal data of customers who did not withdraw will be transferred securely using a secure file transfer system and stored in a secure folder on NatCen’s server. NatCen’s Telephone Unit will use this data to contact customers, inviting them to take part.

Interviews with participants will be recorded (audio only). These will be transcribed by Joe McGowan Transcriptions. Transcripts will be stored securely on NatCen’s secure server and only accessed by the research team.

Who will have access to my personal data?

NatCen are carrying out this research. The research team at NatCen will have access to:

  • Research participant contact details;
  • Audio recordings and transcripts

All data gathered will be anonymised before being analysed, and personal data will only be accessible to the research team at NatCen. NatCen will only keep your personal data for as long as it is needed for the purpose of this research, after which point it will be securely destroyed.

McGowan Transcriptions is the transcription service we use to transcribe our interview data. They will have access to recordings and transcriptions. McGowan Transcriptions are on NatCen’s approved supplier list and compliant with all of NatCen’s information security policies.

How will my data be treated?

Data will only be used for research purposes. NatCen will store and handle all data securely and confidentially in line with the GDPR. Only the research team at NatCen and transcribers at McGowan will have access to the data. Reports and publications arising from this research will not identify any individual taking part.

All personal information, and any other data held on the project, will be securely deleted on completion of the project by 30th April 2021.

Who can I contact with a query or a complaint?

If you have any questions about how your data will be used, please contact HMRC’s Data Protection team at:

Under GDPR, you have the right to lodge a complaint about how information has been used or managed with the Information Commissioner’s Office at